Help
How can we help?
Answers about your account, credits, Kai Auto, meeting notes and privacy. Still stuck? Message us — Kai answers on WhatsApp and the team takes over when needed.
Your account
Is withkai a separate account?+
No — withkai uses your Classai account. The same email and password (or Google) work on withkai.im, the withkai app and classai.id. Your chats, Kai's memory and your credits are shared everywhere.
I forgot my password.+
Use Forgot password — we email you a link to set a new one. If you signed up with Google, just use “Continue with Google”.
Why do you ask for a WhatsApp number?+
For order updates, support and account reminders. It's never shown to anyone.
Credits & top-up
How does Kai charge?+
Each answer uses credits at the model's own token price (plus tools such as web search or images), and the cost shows under the answer. There's no subscription. Token packages on your account are used first for their models.
How do I top up?+
On the web: Pricing → pick a pack → pay with QRIS, an e-wallet or a bank virtual account. In the withkai app, “Top up” opens WhatsApp, where Kai sends you a payment link. Buyers outside Indonesia can pay in USDT or USDC when it's offered at checkout.
When do credits arrive and expire?+
A few seconds after the payment succeeds. Each pack is valid for 30 days; the credits that expire soonest are used first.
Where are my invoices?+
In Account → Orders & invoices. Each paid order has an invoice you can download as a PDF; the receipt is also emailed to you.
How Kai Auto picks a model
What is Kai Auto?+
The default model choice. For quick questions and chit-chat, Kai Auto uses a fast, low-cost model. For heavier work — Agent mode, files and links, code, analysis, decks, proposals, long messages — it switches to a stronger model. Small background jobs (chat titles, suggestions) run on the cheapest model.
What if a model is down?+
If a model fails before answering, Kai Auto tries another one, and an answer cut off mid-way is continued from where it stopped.
Can I choose the model myself?+
Yes — open the model menu above the message box and pick any model; each shows its price. You can also set a default model in Kai's Brain → Settings.
Meeting notes
Where is my recording transcribed?+
On your own device: in the browser on withkai.im, or in the withkai app. Transcription itself costs nothing. Kai then writes the notes from the transcript — speakers, decisions, action items and a summary — which uses credits.
Is the audio kept?+
Only if you choose to keep recordings for replay (Kai's Brain → Settings), and then for a limited time. The notes and the transcript stay until you delete them.
My device is slow.+
Kai keeps recording and finishes the transcript after you stop — keep the tab open. You can also upload a recording file instead of recording live.
Privacy & your data
Who sees my chats?+
Your chats are saved to your account so they sync across devices. To answer, your message is sent to the AI model you chose. You can delete any chat, and Kai's memory is visible and editable in Kai's Brain.
Will Kai act without asking?+
No email is ever sent without your click on Approve, and commands on your server wait for your approval unless you explicitly tell Kai to run them for that task.
Where's the full policy?+
Read the Privacy Policy and the Terms (one set for every Classai product, including where data is processed).
Deleting your account
How do I delete my account?+
Go to Account → Delete account (in the withkai app: Settings → Delete account). Confirm with your password and type DELETE. It deletes your account everywhere, including classai.id.
I still have credits — what happens?+
If credits, an active package, earnings or a refund are still on the account, deletion becomes a request that the Classai team handles within 30 days; your account stays active until then. Order history and invoices are kept for financial and tax records.
Contact us
The fastest way is WhatsApp. Include the email of your account (and the order code, for payments).